I have used Batmaid's services for one and a half years and have always been very happy with their service. My Batmaid did not only do a fantastic cleaning job, but they were also extremely nice and gave great suggestions about which cleaning equipment to buy. The customer support of Batmaid always worked without problems. I'm now moving abroad and will really miss Batmaid.
I don't know what happened with Batmaid lately, but in the last 3-6 months, their service just dropped dramatically when it comes to quality of cleaning and customer service. We had multiple times that a cleaner was late or did not show up at all. And lately we also found out that the last cleaner did not complete the full 3 hours of cleaning we paid for, but left way earlier. The cleaning has been extremely bad as well, where it almost looks they didn't clean at all. The customer service is impossible to reach. This morning I called more than 10 times and was each time redirected to a voicemail. After several years, we have cancelled our contract. Enough is enough. Please don't use their service, you will be screwed and disappointed.
Horrible experience with Batmaid! We needed regular cleanings once a week, and it was a nightmare! The first maid was extremely unfriendly, hardly ever said hello, was extremely grumpy all the time. She then quite aggressively tried to persuade us to employ her privately, as the Batmaid pays their employees extremely little… The second maid was quite good, but she was just never there - out of 5 weeks we had her, she only came twice, and cancelled three times on the day of the cleaning! At the same time we would have been charged a full price if we did so on our end. Sometimes we would await guests, and hoping for a clean apartment, then having to clean everything ourselves at the very last moment because of cancellations. And they could never find a replacement for our desired time, so basically we had to wait another week until anyone comes. The customer service was ok, but whats the use of it if the one thing you pay them for isn't working… Do not recommend to anyone.
I had a terrible experience using Batmaid. There were issues with the cleaning help they provided (not on time, leaving earlier and saying there is not more to do while not finishing the tasks for that day, poor quality of the task she did do). Instead of responding professionally, Batmaid was hardly responding at all. Between some of our mails, there have been up to 3 weeks no response. In the meantime, their "booking system" with reservations, cancelations etc. is working poorly and kept on holding reservations for me despite my cancelation via mail. In the end they could not even provide an alternative to the cleaning help mentioned above. I'm very disappointed with this service provider.
My Batmaid comes every 4 weeks to clean. Ursula always arrives promptly, cleans thoroughly and quickly. She never leaves without asking me to check that everything is according to request. She’s always friendly, polite and helpful. I can only recommend the service from Batmaid.
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