We tried a few cleaning agents before found our perfect match, and we are satisfied with the lady that cleans our house now. Overall, i find it very efficient to officially employ a house cleaner and have her receive all the legal and welfare benefits as any other employee. the app-based booking system is very handy, possible to make changes or cancel the service.
Marianna Poletto
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July 29, 2024
Super easy to book and choose my services on their website. My now regular cleaning lady/maid does a fantastic job. My home is spotless and she also gives me great tips on how to maintain my very difficult to clean kitchen. She’s amazing! Great service all around!
Aleksandra Jagiello
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October 04, 2024
I used Batmaid services a few years ago in Bern and it was excellent, the flat after cleaning looked really spotless, everything was on time :) trying it again last and this year in Zurich, however, the cleanings were unfortunately cancelled at a short notice. Batmaid is trying to find the solutions for the clients, but overall I’m dissatisfied.
Debbie L
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August 21, 2024
It started out really well but since we have had constant cancellations the last 6 weeks. We had someone just not show up after two cancellations in a row. We called and emailed with the company and even said we would no longer use them if they didn't find a replacement, to no avail. I would not recommend this service.
Bethany Macmillan
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May 28, 2024
Absolutely atrocious service. After Batmaid cancelled our cleaning (on multiple occasions) minutes before the cleaning, they have NOT REFUNDED THE MONEY. This was months ago. Following several emails and phone calls, we are still awaiting our refund.
We will be pursuing this theft.
Edit: after leaving this review, Batmaid did refund our money which we are grateful for. We simply wish that it hadn’t taken multiple ignored phone calls and emails to reach this point.
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We tried a few cleaning agents before found our perfect match, and we are satisfied with the lady that cleans our house now. Overall, i find it very efficient to officially employ a house cleaner and have her receive all the legal and welfare benefits as any other employee. the app-based booking system is very handy, possible to make changes or cancel the service.
Super easy to book and choose my services on their website. My now regular cleaning lady/maid does a fantastic job. My home is spotless and she also gives me great tips on how to maintain my very difficult to clean kitchen. She’s amazing! Great service all around!
I used Batmaid services a few years ago in Bern and it was excellent, the flat after cleaning looked really spotless, everything was on time :) trying it again last and this year in Zurich, however, the cleanings were unfortunately cancelled at a short notice. Batmaid is trying to find the solutions for the clients, but overall I’m dissatisfied.
It started out really well but since we have had constant cancellations the last 6 weeks. We had someone just not show up after two cancellations in a row. We called and emailed with the company and even said we would no longer use them if they didn't find a replacement, to no avail. I would not recommend this service.
Absolutely atrocious service. After Batmaid cancelled our cleaning (on multiple occasions) minutes before the cleaning, they have NOT REFUNDED THE MONEY. This was months ago. Following several emails and phone calls, we are still awaiting our refund. We will be pursuing this theft. Edit: after leaving this review, Batmaid did refund our money which we are grateful for. We simply wish that it hadn’t taken multiple ignored phone calls and emails to reach this point.