I am happy with Batmaid’s customer service. They are very responsive and helpful. About the cleaning agents, it took us long to find one that fits our needs. The ladies usually have very different concepts of the quality of a cleaning. It would be very good if the ladies had a minimum standard.
Andrej
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March 15, 2024
Most reliable cleaning service we have tried so far. We are clients almost a year now and we never had any issue. This week they saved us when we had an emergency at our flat and expected a visit next day. Lukas who is our new contact person on their customers hotline helped us to find a solution within minutes. Excellent customer service!
Steve Knier
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March 11, 2024
Always do a great job making the flat look so clean and sanitary. Very happy with the service, team, management and the cost. Will use going forward for all my home cleanings and end of lease cleanings. Could not recommend enough!
Zineb Ait Bahajji
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March 01, 2024
Would not recommend because they are not realiable. They have the habit of canceling the cleaning on the same day or the afternoon before, and they do not respect your preferred schedule for cleaning replacements. Customer support doesn't follow up on the cancellations (they assure you over the phone that they will, but they don't). We've been left hanging at home several times, waiting for the cleaner to show up, with no news from either them or the agency.
Lukas is our contact at customer support, and every time he cancel a cleaning, he hasn't been able to find a suitable replacement.
Unless you are a stay at home person or working from home every day, I wouldn't recommend you choose batmaid.
Ramona Roller
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November 27, 2023
I have used Batmaid's services for one and a half years and have always been very happy with their service. My Batmaid did not only do a fantastic cleaning job, but they were also extremely nice and gave great suggestions about which cleaning equipment to buy. The customer support of Batmaid always worked without problems. I'm now moving abroad and will really miss Batmaid.
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I am happy with Batmaid’s customer service. They are very responsive and helpful. About the cleaning agents, it took us long to find one that fits our needs. The ladies usually have very different concepts of the quality of a cleaning. It would be very good if the ladies had a minimum standard.
Most reliable cleaning service we have tried so far. We are clients almost a year now and we never had any issue. This week they saved us when we had an emergency at our flat and expected a visit next day. Lukas who is our new contact person on their customers hotline helped us to find a solution within minutes. Excellent customer service!
Always do a great job making the flat look so clean and sanitary. Very happy with the service, team, management and the cost. Will use going forward for all my home cleanings and end of lease cleanings. Could not recommend enough!
Would not recommend because they are not realiable. They have the habit of canceling the cleaning on the same day or the afternoon before, and they do not respect your preferred schedule for cleaning replacements. Customer support doesn't follow up on the cancellations (they assure you over the phone that they will, but they don't). We've been left hanging at home several times, waiting for the cleaner to show up, with no news from either them or the agency. Lukas is our contact at customer support, and every time he cancel a cleaning, he hasn't been able to find a suitable replacement. Unless you are a stay at home person or working from home every day, I wouldn't recommend you choose batmaid.
I have used Batmaid's services for one and a half years and have always been very happy with their service. My Batmaid did not only do a fantastic cleaning job, but they were also extremely nice and gave great suggestions about which cleaning equipment to buy. The customer support of Batmaid always worked without problems. I'm now moving abroad and will really miss Batmaid.