Batmaid Zürich

Nüschelerstrasse 1, 8001 Zürich, Switzerland

About Batmaid Zürich

3.8 / 5

from reviews

    Miho
    -
    August 03, 2022

    Their customer service is great. It's relatively easy to book and reschedule appointment, which I love. There is huge cleaning quality variances depends on which Batmaid you get, though. I am only a long term customer, because I love my Batmaid who comes regularly. She is amazing. Otherwise, I might look for other services. All great Services does not matter at all, if the quality of the cleaning is not there. Please keep up with hiring/rewarding amazing Batmaid like I have!

    Mary Beth Loup
    -
    August 15, 2022

    I am very happy with the service Batmaid provides. I appreciate the courteous and effective telephone contact I have in my own language with Batmaid representatives, and especially appreciate the hard work and friendly attitude of our Batmaid, who was the first one they sent. On the rare occasions that cleanings have had to be rescheduled, Batmaid has made the process very easy.

    Dana
    -
    August 29, 2022

    Great experience with Batmaid. I have enjoyed their service for the last couple of years, had a regular employee who was very kind and professional (Monique), always arriving on time and doing great job. Easy to reschedule cleanings, skip any for holidays etc via the website and extremely responsive customer service. Great value for money as long as you have a good cleaner.

    Thomas Hettich
    -
    November 16, 2022

    My wife says that I have used the service 3 times. I only remember Batmaid ever arriving at our apartment and cleaning once in the recent past (and maybe once more than a year ago). I'm writing today also as a reminder to myself, to not give them another chance. Since my wife started working full-time in June 2022, I have requested their service several times. And all but one time, one day before the cleaning I receive an email that the Batmaid can't come. As there is never a back-up person available, it feels like Batmaid isn't taking ownership. Considering how easy the interface for ordering a cleaning is, it has proved incredible hard to actually get them to show up. And once the Batmaid did show up, it seemed to me that she was trying to sell her own services outside the Batmaid platform. Maybe my experience is because I'm not and likely never will be a regular customer or maybe due to a lack of employees/contractors in my area. Overall, with experiences like mine repeating themselves it seems like their product needs fixing. I wish Batmaid good luck.

    E K
    -
    May 11, 2022

    Terrible. Agent arrived 35 minutes late, then tried to overcompensate by trying to go as fast as possible. In the process scratching my table, not doing the pans, putting everything randomly in the fridge ( she didn't event put the fridge tray back but instead put my baskets on a different layer in order to lean it on it on one side). She rolled over an umbrella cover and clogged the vacuum which was giving warning signals she bluntly ignored risking to break the vacuum and not cleaning anymore. Absolute disaster.

    Batmaid Zürich

    Our Address

    Nüschelerstrasse 1, 8001 Zürich, Switzerland

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