Icon Nails

Forchstrasse 2, 8008 Zürich, Switzerland

About Icon Nails

4.5 / 5

from reviews

    Maryam Shekohi
    March 15, 2023

    I wish i could give -1 star! I had 4 appointments made one month ago but exactly on my day they called and said that it’s not possible to do my lashes but I could do my lashes tomorrow morning! but at the end they also cancelled my pedicure and said we won’t make it anymore! At 17:30 O’clock!!!!!! They asked me to come later and had promised me that I‘ll be done at 18! A catastrophe this place! Don’t be fooled by the page! The organization for new costumers is terrible!!!! I also had booked on an offer but then had to pay the full price! The one who did my nails was very polite and patient but still look how scruffy my hands look like! Really effortless!

    Laura Torić
    May 02, 2023

    Did my nails for the first time and the result was horrible. Crooked, uneven and asymmetric nails that weren't even painted properly. The brow and lash lift were very good. The salon kindly offered a refund for the nails since they agree it was done poorly.

    Catarina Filipa Farinha
    March 27, 2023

    Absolutely unprofessional and do not recommend. I’ve booked an appointment online with weeks in advance for Gelnails. When I’ve arrived there, my first thoughts were: the studio looks nice but the people who work there are not friendly at all. No one greeted me when I entered and nobody seemed to care. The people who were not working, looked so bored and had their faces buried in their phones. I’ve waited for my Nailstylist to be ready, yet when it was my turn, someone else sat down in front of the Nailstylist. I’ve noticed it, went over to the Nailstylist and said that I have an appointment for this exact time. The Nailstylist looked at me confused, went over to the desk to see what happened and called me over. There was a lady sitting on the desk, who asked me for a confirmation as she did not seem to find me in their system. I showed her the confirmation (as it was booked online) yet she just simply told me that this Nailstylist does not work with Gel and that I’ve booked it wrong. She was being so rude to me, as if I have done a mistake when it was in fact their fault, as their online booking platform is not working correctly. She seemed very annoyed and was very unpleasant - even rude. She said that she could only offer me to do my nails with someone else but, because I've had a lot of problems with my nails before, I only wanted to do it with this Nailstylist, as I already knew someone who does her nails with this Nailstylist and was very happy with her nails. She showed no empathy for me as a client in this situation (which I did not cause), looked even more annoyed, was unwilling to help and rolled her eyes. The continued to only offer me someone else to do my nails, saying that there was no other option right now. Because I felt so unwelcome from the first time I've stepped into the place, I told her to not bother anymore and that I would rather go somewhere else. A couple of minutes after I've left, they called me and offered me to do my nails with the Nailstylist that I've made the appointment with (but only Acryl), for in an hour from that time. How was this not even offered to me when I was still in the Salon? I told the lady that I would not come back and that I would rather find another place, where they would not treat me the way this rude woman did. I also know about a case of another (now ex)client of IconNails that had the same issue when booking online, as she booked an appointment in the morning, but when she arrived there, she was told that the Nailstylist only works in the afternoon. How is this even possible? Unfortunately, IconNails seems to only care about their appearance on social media, but don't seem to care about their clients - or possibly future clients.

    lenka nguyen
    March 13, 2023

    Very lovely women did my nails. I asked for a simple design and it was all I was expecting. The only place I’m getting my nails done from now on.

    January 09, 2023

    Best Nails EVER. Icon nails is the only place where my Gel nails never fall off. Very Friendly Staff. If u want any style or design they can do anything!!

    Icon Nails

    Our Address

    Forchstrasse 2, 8008 Zürich, Switzerland

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