I had a very bad experience at I love nails today. My appointment was scheduled for 11:35 AM with Tatiana, but it started at 11:52 AM, nearly 20 minutes late, without any acknowledgment or apology from Tatiana. While I understand that delays can happen, a simple apology would have been appreciated.
Initially, the manicure proceeded smoothly until another client arrived. The earlier delay seemed to stress Tatiana, and she remarked that I should have added nail polish removal to my appointment. I explained that there was no shellac removal option on the website, only gel or acrylic, which I did not have on my nails. I also pointed out that the delay was not due to my actions, as my appointment started 17 minutes late. Tatiana replied, "I know, but I can be 10 minutes late," which I found quite rude and unprofessional. It was not just 10 minutes, and it concerns me that she considers any delay acceptable for clients.
This interaction left me feeling uncomfortable and uneasy during the procedure, as it seemed disrespectful.
Additionally, when it was time to pay, Tatiana initially charged me 20 CHF for nail polish removal, despite the website stating the price as 10 CHF. She insisted it was because I had gel on my nails, even though I clarified multiple times that it was shellac. After some insistence, she adjusted the charge to 10 CHF, but the entire interaction felt unnecessarily tense and again disrespectful.
Overall, my experience today was very disappointing and far from what I expected. As a result, I am canceling my next appointment and will not return to this salon.
Gabriela Kappeler
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October 31, 2023
neide and tatiana are just great professionals. right on time, perfect shape for your nails, normal or shellac, very respectful, super clean, practical online booking, accessible location and a great atmosphere to get your nails done.
Meiling Chen
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July 09, 2022
Great environment and professional service with a wide collection of colours at your choice! And the price is reasonable in Zurich city! I’d definitely return to Neide and recommend it to anyone else looking for a place for both manicure & pedicure :)
Ana Carolina Brönnimann
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September 20, 2022
Excellent manicure and pedicure in Zurich!
Neide has been my manicure/pedicure for 4 years. Her studio is a geam (clean and well decorated) 💫; the nail products are top quality; and she is a great profissional. She is always doing new courses to bring the news in the market to her clients. I can only recommend her.
cam7506
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September 09, 2023
I really enjoy going to this salon. Both Neide and Tatiana are very nice. I am used to get my nails done with Tatiana: I’m always super happy, she is super technical and sweet. I would recommend this shop to someone who is looking to get a very high quality service!
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Hallwylstrasse 64, 8004 Zürich, Switzerland
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I had a very bad experience at I love nails today. My appointment was scheduled for 11:35 AM with Tatiana, but it started at 11:52 AM, nearly 20 minutes late, without any acknowledgment or apology from Tatiana. While I understand that delays can happen, a simple apology would have been appreciated. Initially, the manicure proceeded smoothly until another client arrived. The earlier delay seemed to stress Tatiana, and she remarked that I should have added nail polish removal to my appointment. I explained that there was no shellac removal option on the website, only gel or acrylic, which I did not have on my nails. I also pointed out that the delay was not due to my actions, as my appointment started 17 minutes late. Tatiana replied, "I know, but I can be 10 minutes late," which I found quite rude and unprofessional. It was not just 10 minutes, and it concerns me that she considers any delay acceptable for clients. This interaction left me feeling uncomfortable and uneasy during the procedure, as it seemed disrespectful. Additionally, when it was time to pay, Tatiana initially charged me 20 CHF for nail polish removal, despite the website stating the price as 10 CHF. She insisted it was because I had gel on my nails, even though I clarified multiple times that it was shellac. After some insistence, she adjusted the charge to 10 CHF, but the entire interaction felt unnecessarily tense and again disrespectful. Overall, my experience today was very disappointing and far from what I expected. As a result, I am canceling my next appointment and will not return to this salon.
neide and tatiana are just great professionals. right on time, perfect shape for your nails, normal or shellac, very respectful, super clean, practical online booking, accessible location and a great atmosphere to get your nails done.
Great environment and professional service with a wide collection of colours at your choice! And the price is reasonable in Zurich city! I’d definitely return to Neide and recommend it to anyone else looking for a place for both manicure & pedicure :)
Excellent manicure and pedicure in Zurich! Neide has been my manicure/pedicure for 4 years. Her studio is a geam (clean and well decorated) 💫; the nail products are top quality; and she is a great profissional. She is always doing new courses to bring the news in the market to her clients. I can only recommend her.
I really enjoy going to this salon. Both Neide and Tatiana are very nice. I am used to get my nails done with Tatiana: I’m always super happy, she is super technical and sweet. I would recommend this shop to someone who is looking to get a very high quality service!